Shipping policy
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Shipping Policy
Processing Time Orders are processed within 1–3 business days of payment confirmation.
Estimated Delivery Times
- Australia: 7–15 business days
- International: 10–25 business days
Delivery times are estimates only and may vary due to carrier delays, public holidays, or customs processing.
Shipping Costs Standard shipping rates apply at checkout based on your location and order weight.
Free shipping on all Australian orders over $100 AUD.
Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can also visit our Track Your Order page to check your delivery status.
Customs & Import Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer. PetSharp is not responsible for delays caused by customs processing.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at orders@petsharp.store and we will investigate with the carrier.
Contact PetSharp | Perth, Western Australia | orders@petsharp.store